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Service Terms

1. Service Scope

PickCoffee provides the following services:

• Coffee brand franchise consulting services
• Brand authorization and trademark licensing
• Site selection guidance and evaluation
• Interior design plans and construction guidance
• Product supply and delivery services
• Staff training and technical support
• Operational management guidance and consulting
• Marketing support and promotion

2. Service Provision

We commit to:

• Providing professional franchise consulting services
• Responding to your inquiries within a reasonable time
• Providing accurate, up-to-date brand information
• Providing corresponding support services according to agreements
• Protecting your business secrets and personal information

3. User Obligations

As a user of our services, you need to:

• Provide true and accurate personal and business information
• Comply with relevant laws and regulations
• Pay relevant fees as agreed
• Cooperate with our service processes
• Protect brand image and reputation
• Not engage in any activities that may damage the brand

4. Franchise Requirements

To apply for franchise, you must meet the following basic requirements:

• Possess legal business qualifications
• Have sufficient investment capital
• Recognize brand philosophy and business model
• Have appropriate business premises
• Accept unified management and training
• No adverse business records

5. Fees and Payment

Related fees include but are not limited to:

• Franchise fee: Determined by store type
• Security deposit: Ensures contract performance
• Management fee: Ongoing operational support
• Training fee: Staff skill training
• Product fee: Merchandise procurement costs

Payment terms:

• Fee payments executed according to contract agreements
• Multiple payment methods supported
• Late payments may incur penalties

6. Service Standards

Our service standards:

• Inquiry response: Reply within 24 hours on business days
• Training arrangement: Begin within 30 days after signing
• Opening support: Provide on-site guidance
• Ongoing support: Year-round technical support
• Quality assurance: Products meet standards

7. Intellectual Property

Agreements regarding intellectual property:

• PickCoffee owns brand trademark rights
• Franchisees receive limited usage licenses
• May not modify or misuse trademarks without authorization
• Business models and technologies are company secrets
• Stop using related rights after cooperation termination

8. Service Changes

We reserve the following rights:

• Adjust service content based on market conditions
• Update product lines and business models
• Modify service standards and processes
• Adjust fee structures (applicable to new signings)

Significant changes will be communicated to existing franchisees in advance.

9. Service Limitations

Our services do not include:

• Store rental and purchase
• Government permit applications
• Staff recruitment and management
• Daily operational decisions
• Financial accounting services
• Legal dispute handling

10. Liability Limitations

Our liability limitations:

• No guarantee of investment returns
• Not responsible for market risks
• Not responsible for third-party actions
• Compensation liability as agreed in contracts
• Force majeure exemptions

11. Contract Termination

Service contracts may be terminated for the following reasons:

• Contract expiration without renewal
• Mutual agreement to dissolve
• Serious breach by one party
• Force majeure factors

Post-termination handling:

• Stop using brand identifiers
• Settle related fees
• Return related materials
• Fulfill confidentiality obligations

12. Dispute Resolution

In case of disputes, we recommend:

• First resolve through friendly negotiation
• Seek professional mediation when necessary
• Finally resolve through legal channels
• Applicable United States laws

13. Contact Us

For questions about service terms, please contact us:

• Customer Service Email: service@PickCoffee.com
• Service Hotline: +1 (323) 759-4667
• Online Customer Service: Business days 9:00 AM - 6:00 PM
• Company Address: 123 Downtown Business District, Seattle, WA, USA